Shipping, Returns &
Limited Warranty Policy

Website-ready customer policy

POLICY STANDARD 30-Day Installation-Friendly Returns • 12-Month Limited Warranty • Flexible refund, replacement and return handling

 

Prepared July 2026

Draft for website implementation and legal review

Part I — Customer-Facing Policy (English)

CUSTOMER PROMISE We understand that fitment can sometimes only be confirmed during installation. Opened, test-fitted or installed products may still qualify for return, replacement or warranty support, subject to the conditions below.

 

1. Order Processing & Shipping

Orders are generally processed within 3–4 business days, excluding weekends and public holidays. Delivery estimates shown at checkout are estimates rather than guarantees and may vary because of destination, carrier operations, weather, customs or peak shipping periods.

Orders may be fulfilled through our own facilities or authorized third-party fulfillment partners. Items in the same order may be shipped separately, and different carriers may be used.

1.1 Order Confirmation and Tracking

· An order confirmation is sent to the email address provided at checkout.

· Tracking information is sent after the shipment is accepted by the carrier.

· Tracking may require additional time to become active after the label is created.

1.2 Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. We cannot guarantee an address change after an order has entered fulfillment. Additional costs caused by an incorrect or incomplete address may be charged before reshipment or deducted from an applicable refund.

1.3 Delivery Delays, Loss or Damage

If tracking stops updating, a package appears lost, or an order arrives damaged, contact us with the order number and relevant photos. We will investigate and may arrange a replacement, replacement components or a refund when appropriate. A package marked delivered is not automatically considered lost; we may request address confirmation or delivery-location information.

1.4 International Orders

Unless expressly collected at checkout, customs duties, import taxes, brokerage fees and similar charges are the customer’s responsibility. Customs clearance may extend the estimated delivery time.

2. Cancellations

Contact us as soon as possible to request cancellation. An order can be canceled only before it enters shipment or fulfillment processing. If cancellation is no longer possible, the order will be handled under the return policy after delivery.

3. 30-Day Installation-Friendly Return Policy

A return, exchange or other resolution may be requested within 30 days of delivery. Unlike many parts sellers, we recognize that fitment may only be confirmed by opening the package or attempting installation.

Situation	Available Resolution
Unused and uninstalled item	Return may be approved. If the customer ordered the wrong item or no longer needs it, the customer may be responsible for return shipping.
Opened or test-fitted item	May qualify for return, exchange, replacement or refund after review of the item condition and fitment issue.
Installed item	May still qualify for return or warranty support. Photos, vehicle information or diagnostic details may be requested.
Incorrect listing or wrong item shipped	We may provide prepaid return shipping, replacement components, a complete replacement or a full refund.
Missing hose, connector, gasket, filter or other component	We may send the missing component instead of replacing the complete product.
Product exposed to fuel	Do not ship it without authorization. Contact us first for a safe and appropriate resolution.

3.1 Return Authorization

Contact us before sending any product back. Include the order number, reason for the request, vehicle or equipment details and supporting photos when relevant. Products returned without authorization or to an unapproved address may be refused or delayed.

3.2 Customer-Selected Fitment

If the customer ordered an incompatible part or did not verify the listed year, make, model, engine, connector or part number, we may still approve a return within 30 days. The customer may be responsible for return shipping, and the product must not be permanently modified or damaged.

3.3 Fuel-Exposed Products

IMPORTANT SAFETY NOTICE Do not return a product containing fuel, liquid fuel residue or other flammable material without contacting us first. Do not ship the product until return instructions are provided. Depending on product value, condition and carrier restrictions, we may issue a replacement or refund without requiring a physical return.

 

3.4 Modified or Damaged Products

Products that have been cut, drilled, welded, disassembled, rewired or otherwise permanently modified are generally not eligible for a standard return. If a modification was specifically required by our written installation instructions, the request will be reviewed individually.

4. Refunds and Exchanges

After an approved return is received and inspected, the available resolution may include an exchange, replacement component, complete replacement, partial refund or full refund. Refunds are issued to the original payment method unless another method is required by the payment provider or applicable law.

Allow approximately 3–10 business days after refund processing for the financial institution to post the funds. Original expedited-shipping charges are generally non-refundable unless the return resulted from our error.

4.1 Refund or Replacement Without Return

In some cases, we may issue a refund or replacement without requiring the product to be returned. This decision is made at our discretion based on the product value, reported issue, available evidence, safety considerations and return-shipping cost. A refund or replacement without return is not guaranteed.

5. 12-Month Limited Warranty

Fuel pump assemblies and fuel pump repair kits are covered by a 12-month limited warranty beginning on the date of delivery, unless a different warranty period is stated on the product page.

The warranty covers confirmed defects in materials or workmanship under normal and intended use. Installed products remain eligible for warranty review.

5.1 Available Warranty Remedies

· Technical assistance or installation troubleshooting

· Replacement hose, connector, gasket, filter, regulator or other component

· Complete replacement product

· Repair, when appropriate

· Partial or full refund when replacement is unavailable or impractical

Each original purchased product is eligible for one approved warranty replacement during the applicable warranty period, unless applicable law requires otherwise. A replacement product does not restart or extend the original warranty period.

5.2 Warranty Claim Information

To evaluate a claim, we may request reasonable diagnostic information, including:

· Order number and purchase information

· Vehicle or equipment year, make, model, engine and original part number

· Installation date and description of the reported issue

· Photos of the product, connector, fuel lines and installation

· Voltage or fuel-pressure readings when relevant

· A short video demonstrating the reported condition

· A description of troubleshooting already performed

5.3 Warranty Exclusions

The limited warranty does not cover failure or damage caused by:

· Incorrect vehicle or equipment application

· Improper installation, loose connections or incorrect wiring

· Reversed polarity, inadequate grounding, excessive voltage or insufficient voltage

· Running the fuel pump dry

· Contaminated, deteriorated or unsupported fuel

· Rust, debris, water or other contamination in the fuel tank

· An incompatible pressure regulator or modified fuel-system configuration

· Unauthorized cutting, drilling, welding, rewiring, disassembly or alteration

· Collision, impact, abuse, neglect or external damage

· Normal wear or ordinary service-life depletion of filters, strainers, seals, hoses and other maintenance components

5.4 Professional Installation

Professional installation is strongly recommended, especially for high-flow, modified, marine and safety-critical fuel-system applications. Professional installation is not, by itself, a condition of warranty; however, damage caused by improper installation is not covered.

6. Limitation of Coverage

To the maximum extent permitted by applicable law, the remedies described in this policy apply to the purchased product only. The warranty does not cover installation or removal labor, diagnostic charges, towing, storage, vehicle rental, loss of use, lost income, production loss, damage to other components or other incidental or consequential costs.

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited under applicable consumer law.

7. Fitment Responsibility

Vehicle and part information can change. Before installation, compare the product, connector, hose size, mounting points and part number with the original component. Contact us before installation if anything appears different. Compatibility references identify intended applications and do not imply sponsorship, authorization or affiliation with the vehicle or equipment manufacturer.

8. Contacting Customer Support

To request shipping assistance, return authorization or warranty support, use the Contact Us form on our website. Include the order number and a concise description of the issue. Do not send fuel-exposed products until written return instructions are provided.